Contact Us
We are always happy to hear from our users. Whether you have found a bug, have a feature idea, or need help downloading a video, please reach out and we will do our best to respond quickly.
For general support, feedback and partnership enquiries, email us at:
support@downloadvideoig.com
Copyright & removal requests
If you are a rights holder and want content addressed, please read and follow the process on our DMCA page and email dmca@downloadvideoig.com with the required details.
Response time
We are a small team, so please allow up to 48–72 hours for a reply. When contacting support, include the Instagram link you were trying to download and a short description of the problem so we can help you faster.
Before you write to us
Many questions are answered on our other pages. If a download is not working, first check that the post is from a public account and that you copied the complete link. Our how-to guide walks through the whole process step by step, and each tool page — such as the Reels downloader and Story downloader — has its own frequently asked questions at the bottom.
Feedback and feature requests
DownloadVideoIG is shaped by the people who use it. If there is a feature you wish existed, a device you are struggling with, or a page that could be clearer, please tell us. We read every message and use your suggestions to decide what to build and fix next. Constructive feedback about speed, design and reliability is especially welcome.
Business and advertising
For partnership, media or advertising enquiries, email support@downloadvideoig.com with details of your proposal and we will get back to you as soon as we can.